Please pardon the lack of specific company names. Much of our work is performed under NDA, so while generals can be discussed, any information which could provide advantage to a competitor or expose weaknesses is obscured.
Web-based IVR reporting system, Loyalty Marketing Company:
A major loyalty company had developed an in-house MS Access reporting system to show utilization of their Interactive Voice Response system. As the system had grown, the Access database was increasingly taxed, until the once-weekly report took a full day of manual work to generate and distribute. Andersand proposed and implemented a web-based reporting system which generated statistics nightly, and pushed HTML reports to access-controlled websites. In addition to freeing up personnel, this also allowed for aggregate weekly, monthly and annual reporting on an entirely automated basis.