Web-based reporting system

Please pardon the lack of specific company names. Much of our work is performed under NDA, so while generals can be discussed, any information which could provide advantage to a competitor or expose weaknesses is obscured.

Web-based IVR reporting system, Loyalty Marketing Company:

A major loyalty company had developed an in-house MS Access reporting system to show utilization of their Interactive Voice Response system. As the system had grown, the Access database was increasingly taxed, until the once-weekly report took a full day of manual work to generate and distribute. Andersand proposed and implemented a web-based reporting system which generated statistics nightly, and pushed HTML reports to access-controlled websites. In addition to freeing up personnel, this also allowed for aggregate weekly, monthly and annual reporting on an entirely automated basis.

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